Zbazi FAQ — Frequently Asked Questions & Answers in Bangla

Yes, once registration is complete, you can immediately Login to deposit and start betting. KYC verification is required for withdrawals, but not for placing bets.

No. zbazi's policy allows only one account per person. Attempting to open multiple accounts may result in all accounts being suspended and any funds being forfeited. For more details, Terms & Conditions View.

To close your account, Help Center contact us or email support@zbazi.im. It's a good idea to withdraw any remaining balance before closing your account. A temporary self-exclusion option is also available as part of our responsible gaming features.

First, make sure you entered the correct mobile number. After 60 seconds, use the "Resend" option. If you're having network issues, try again after a moment. If the problem persists, Help Center let us know.

on the login page Click the "Forgot Password?" link. Enter your registered mobile number or email and a reset code will be sent to you. Use the code to set a new password. If you run into any issues, Help Center contact us.

After logging in, go to Account Settings and enable 2FA under the "Security" section. You can choose between mobile OTP or an authenticator app. With 2FA active, your account stays secure even if your password is compromised.

Change your password immediately and log out of all active sessions. Then contact us at support@zbazi.im or Help Center notify us urgently. Our security team will act swiftly.

zbazi automatically logs you out after a period of inactivity for security purposes. If "Remember Me" is enabled, your session stays active longer on your own device. It's best not to use this option on public or shared devices.

zbazi supports all major mobile banking services in Bangladesh — bKash, Nagad, and Rocket. Credit/debit cards and bank transfers are also available. For the full list, Payment View page.

The minimum deposit at zbazi is just ৳200 BDT. This limit applies across all methods, including mobile banking and cards. For detailed limit information, Payment View page.

For mobile banking, funds are usually credited within 2–5 minutes. Bank transfers may take 1–2 business days. If more than 15 minutes have passed, Help Center let us know.

zbazi does not charge any additional fees on deposits. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transfer fees. Financial Transactions View details on the page.

Withdrawals on KYC-verified accounts are typically processed within 15 minutes to 24 hours. Mobile banking withdrawals are the fastest. During peak hours, it may take a little longer.

Yes, KYC verification must be completed before any withdrawal. It's there to protect your funds. Uploading a copy of your National ID or passport typically gets your account verified within 24 hours.

Common reasons include: incomplete KYC, unmet bonus wagering requirements, suspicious account activity, or incorrect bank details. The reason for rejection will be sent to you by email. If the issue persists, Help Center contact us.

The minimum withdrawal is ৳500 BDT. The maximum daily limit varies by method. For full details, Payment and Financial Transactions View page.

You can bet on 20+ sports including cricket, football, tennis, kabaddi, hockey, basketball, and volleyball. All major tournaments are covered, including IPL, BPL, and the World Cup. Sports Betting and Sports Events View details on the page.

Pre-match betting means placing your bet before the match begins. Live betting lets you bet in real time while the match is in progress — odds shift every moment. Live betting is more thrilling but requires quick decisions. For more tips, Betting Tips View.

Once a bet is placed, it generally cannot be cancelled. However, some bets offer a "Cash Out" feature that lets you settle your bet at its current value before the match ends. This feature is not available on all bets.

Yes, zbazi supports single, double, treble, and multi-match accumulator bets. Betting on multiple matches at once means lower odds of winning, but the rewards are much higher. To bet smart, Betting Tips Read.

If a match is cancelled or not played, the bet is generally voided and the stake is refunded. For accumulator bets, the cancelled match is removed and the remaining selections are settled as usual.

Your first deposit on a new account automatically receives a 100% welcome bonus. For example, deposit ৳1,000 and get another ৳1,000 in bonus funds. To learn about the maximum bonus limit and wagering requirements, Terms & Conditions View.

No, bonus funds cannot be withdrawn directly. You must first meet the specified wagering requirements (e.g., bet the bonus amount 5–10 times) before a withdrawal is possible. For full details on the conditions, Terms & Conditionsis available.

Yes, zbazi has a loyalty points system. You earn points on every bet, which can be converted into bonuses or other rewards. There are also weekly cashback offers, reload bonuses, and exclusive perks for VIP members.

Share your referral link or code with a friend. Once they register and make their first deposit, you'll receive a bonus. Your friend will also get a welcome bonus. For current referral bonus terms, Help Center find out more.

KYC stands for "Know Your Customer" — it's the process of verifying your identity. It's a legal requirement to prevent money laundering and to keep your account secure. Withdrawals are not possible without completing KYC. It's in place to protect you.

Upload a clear photo of your National ID (NID), passport, or driving licence. In some cases, a utility bill or bank statement may also be requested for address verification. All documents must be legible and clearly readable.

Verification is usually completed within 24 to 48 hours of document submission. It may take a bit longer during busy periods. You'll be notified by email or SMS once it's done. If there's a delay, Help Center contact us.